Shop Policies

Shipping:
  • All items are shipped without a tracking number, but I can't be held responsible in case of loss, nor can I issue a refund. Shipping with tracking number may be available upon request.

  •  Order over 150€ always be sent by registered mail. 

IMPORTANT: Your billing and shipping adress must match in order to place an order.

Estimated shipping times:

  • Spain: 1-5 business days

  • Europe: 5-20 business days

  • North America/ Canada/ Australia: 15-30 business days 

 

I will do my best to meet the estimated shipping deadlines, but cannot guarantee them. The actual delivery time will depend on the shipping method you choose. Tariffs and customs duties Buyers will pay any applicable customs duties and duties. I am not responsible for delays due to customs formalities.

Due to the amount of the commissions, I have an estimated delivery time of 2 to 3 weeks, but I will work hard to deliver your order as soon as possible, even the estimated time.

IMPORTANT: Due to the current global situation (COVID-19), international shipments to the US or Europe may take longer than estimated. Please keep this in mind when ordering. We guarantee shipment on time but not delivery on time.

Payment:

Payments are made with Credit Card and Paypal.

Custom orders:

Have a fabulous design idea for your doll? I can help you figure it out. Please tell me what kind of doll clothes you want, what fabric you prefer, and the size of your doll. If I have that doll and the fabric, I'll be happy to create it for you! The price will depend on the complexity of the desired outfit, the time taken, the fabrics and decorations used. Usually it takes two weeks to complete an order.

 

Information about sizes:

If you like something from my store but can't find the size you need for your doll, please feel free to contact me or tell me what kind of doll you want the outfit for.

Returns, cancellations and exchanges:

We do not accept exchanges but, please, feel free to contact us if you have any question, so we can work out the best solution!

 

If you wish to cancel your order, please contact us within 48 hours. After that time, the order will be processed and we will no longer be able to make cancellations or returns.

 

Returns will only be accepted in the event of a manufacturing defect, or size error 7 days after delivery. The return shipping costs will be paid by both parties by certified mail. The refund will be made once we can verify that the product is in perfect condition, unused and in its original packaging.

Privacy:

  • The data you provide by placing an order (name, address and email address) is only used to complete your order, and it is not shared with third parties, except for the ones involved in the transaction (Paypal).

  • In case I need to contact you concerning your order, I'll use the email address you provided.

  • The data you provide by placing an order will not be used for promotional purposes unless you wish so.


Trademark:

Barbie® is a registered trademark by Mattel®. At MyDollyDolls® we have absolute respect for trademarks, registrations and patents, and these are only used as a reference to the scale of the products we make. For any questions, do not hesitate to contact us.


MyDollyDolls® is a registered trademark.

ABOUT COOKIES:

When you carry out a transaction on our website, as part of the process, we collect personal information that you provide us, such as your name, physical address and email address. Your personal information will be used only for the specific reasons stated above. Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that enables us to sell our products and services to you. Your data may be stored through the Wix.com data storage, databases and general Wix.com applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS administered by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. We may contact you to notify you of your account, to troubleshoot your account, to resolve a dispute. , collect fees or money owed, to probe your opinions through surveys or questionnaires, to send updates about our company, or when necessary to contact you to enforce our User Agreement, applicable national laws, and any agreements we may have with you. For these purposes, we may communicate with you by email, telephone, text messages, and postal mail.
 

 

For any other information, please contact us: mydollydollydolls@gmail.com

                                                 HAPPY SHOPPING!!

 
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